General information

Our space is thoughtfully designed for children ages 0–10.

We also have a separate area for babies and toddlers (under 2) to ensure safe play for little ones.

Yes. Children must be supervised by a parent or caregiver at all times. PlayDen is not a drop-off facility.

Each open play session is 2 hours long. Play time may be extended in 1-hour increments for $5 per child, regardless of age, subject to availability. 

We kindly ask that guests adhere to their booked times to ensure a smooth experience for those arriving after.

If you are unable to attend your scheduled play session, refunds are not offered. A credit will be issued instead, which can be used toward a future visit within 6 months.

Yes. To support families with multiple children, discounted sibling pricing is available. Children under 1 are $5, or free when attending with a sibling aged 1–10. For children ages 1–10, the first child is full price and each additional sibling receives 50% off.

Yes. A signed waiver is required for all children before entering the play area.

Yes. We may limit entry to ensure a safe and comfortable environment for all guests. Booking ahead is recommended.

No, children do not need to be potty-trained to play.

However:

• All children must wear appropriate diapers or pull-ups if not fully toilet-trained
• Diaper changes must be done in the designated washroom change area (not in the play space).

Yes, socks are required for everyone (children and adults) in the play area. This helps keep our space clean and safe. 

Adults may enter where appropriate to supervise younger children, but we ask that you use caution and respect space limitations.

To keep our community healthy, we kindly ask that you do not attend if you or your child are unwell.

Please stay home if you or your child have:

• Fever
• Vomiting or diarrhea
• Cough, runny nose, or other cold/flu symptoms

Guests must be symptom-free for at least 24 hours before returning.

Our team is trained in first aid and CPR. While staff are not able to administer medical care, they can assist in contacting emergency services if needed.

Parents and guardians are responsible for supervising their children and managing any medical needs while on site.

We understand that children can become excited while playing; however, rough play is not permitted. We ask that parents and guardians support safe play by guiding their children and reinforcing appropriate behaviour. Staff may approach families if needed to help maintain a safe and positive environment for everyone.

We have a dedicated toddler area, separate from the main play structure and pretend village, intentionally designed to provide infants and young children with a space of their own. This area is reserved for children ages 2 and under, and we kindly ask that older children allow younger ones to enjoy this space safely.

Parents and guardians remain responsible for supervising their children at all times.

Play areas are cleaned and sanitized regularly throughout the day, with a more thorough cleaning of the entire space completed daily.

We use commercial-grade cleaning and sanitizing products appropriate for public spaces. In addition, we use Force of Nature, an EPA-registered disinfectant made from salt, water, and vinegar that is electrically activated to create a powerful cleaner. It is effective at killing germs while being safe for use around children when applied as directed.

We follow cleaning practices in line with Alberta Health Services (AHS) guidance for indoor play spaces. The ball pit is cleaned and disinfected on a regular daily schedule. Balls are removed and thoroughly cleaned on a weekly basis, and the surrounding play area is cleaned and sanitized throughout the day.

All cleaning follows proper wash–rinse–sanitize steps using approved disinfectants to help reduce the spread of germs.

Outside food and drinks are not permitted.

Exceptions:

• Baby food/formula
• Food required for allergies or dietary restrictions
• Pre-booked parties (cake/cupcakes allowed; additional rules may apply)

No, PlayDen is not a nut-free or allergen-free facility and cannot guarantee the absence of allergens. Outside food is not permitted, except for items required due to allergies or specific dietary needs.

We aim to clearly identify common allergens on our cafe menu; however, ingredients may vary. Guests are encouraged to speak with staff regarding allergy information. Families are responsible for managing their own allergy precautions.

Yes! We offer birthday parties and private event bookings. Please visit our Parties page for details.

We may be able to accommodate bookings outside of our regular hours or standard party times, subject to availability. Please reach out to our team to inquire about custom scheduling options.

We offer private bookings for organizations, businesses, and community groups. Our space can be reserved for exclusive use and tailored to suit your event needs. Please contact us to discuss availability, pricing, and customization options.